Delivering Great Customer Service - 10 Tips
From DailyIndia.com comes an article on customer service. It's always interesting to see how other countries are handling the same problems that we face every day. Following are their tips, plus an additional one that I have added.
1) Treat me like a somebody.
2) Be polite!
3) Thank your customers – like you mean it.
4) Appearances do count!
6) Surprise the customer from the time to time.
7) Provide “full” service.
8) Mea Culpa. When you have made a mistake, admit it and set things straight
9) Listen to your customers.
And, finally a tip from me:
Under promise and over deliver. When you promise ten tips, give them eleven rather than nine.
1) Treat me like a somebody.
2) Be polite!
3) Thank your customers – like you mean it.
4) Appearances do count!
6) Surprise the customer from the time to time.
7) Provide “full” service.
8) Mea Culpa. When you have made a mistake, admit it and set things straight
9) Listen to your customers.
And, finally a tip from me:
Under promise and over deliver. When you promise ten tips, give them eleven rather than nine.
posted by Mike at 1:58 PM
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